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For answers to common questions, please visit the links below:
Payment Information
What forms of payment do you accept?
Currently, we accept VISA, Mastercard, American Express and Discover. To facilitate the credit card transaction, please include all information as it appears on your credit card statement (first and last name, billing address and credit card number).
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When will my credit card be charged?
We do not charge your credit card until your purchase is ready to ship. After placing an order, you will receive an “order confirmation” email. When your order is ready to ship, you will receive a “shipment confirmation” email. This second email will contain information on tracking your shipment as well as notification that your credit card has been charged.
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Will I be charged sales tax?
Applicable sales tax will be charged to all purchases shipped to the state of Texas.
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Orders
Can I change my order?
Unfortunately, once an order has been placed and you receive an “order confirmation” e-mail, we will not be able to change your order. If you have concerns about your order, please contact customer service at (877) 688-1002 or customerservice@milkshop.com.
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Can I order an out-of-stock item?
We try our best to maintain a healthy inventory of merchandise; however, sometimes a product’s popularity exceeds our expectations. Currently, we do not accept back orders. If you would like more information regarding a product’s availability, please contact customer service at (877) 688-1002 or customerservice@milkshop.com.
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Can I order by phone?
We are happy to assist you in placing an order over the telephone. Please call (877) 688-1002 to speak with a sales representative.
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Do you offer gift-wrapping?
We gladly offer gift-wrapping services free of charge. Larger items (such as bikes, tricycles, mini-cars, wagons, etc.) do not qualify for gift-wrapping and will be noted in the description of the product. Upon check-out, please select the gift-wrapping option.
A personal message will be included with your gift-wrapping. Upon check-out, simply type your message in the space provided. The gift receipt will itemize the merchandise, but will not include any prices.
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Returns/Exchanges
What is your return/exchange policy?
We proudly stand behind our collection of top-quality brands and products. In the event you are not satisfied with your purchase, we gladly accept returns/exchanges under the following conditions:
Again, we will not accept the return or exchange of any merchandise if there is evidence the merchandise has been used. Merchandise must be returned/exchanged in its original condition.
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How do I return/exchange a product?
In order to return/exchange a product, please follow the steps below:
- Complete the return/exchange portion of your invoice and include the information in your package. Please make sure to explain why you are returning/exchanging your purchase.
- Peel off the return label on your invoice and affix to the outside of your package. If you no longer have your invoice, please contact us (877) 688-1002 or customerservice@milkshop.com to receive a return verification code. Our address is:
Milkshop.com
RETURNS
1213 West Loop North, Suite 190
Houston, Texas 77055
(713) 688-1002
- For security purposes, we recommend sending your return/exchange via traceable service (UPS, Fed Ex or USPS delivery confirmation). We will not be held responsible for merchandise lost/damaged during the return shipping process.
- Once we receive your return/exchange, please allow 7 business days for your return/exchange to be processed and credited. We will notify you once your return/exchange has been fully processed. When we ship your exchange merchandise, you will not be charged a second shipping and handling fee.
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What if I lost my invoice?
Even if your invoice is missing, you can still return/exchange a product. To receive a return verification code, please contact us at (877) 688-1002 or customerservice@milkshop.com. Our address is:
Milkshop.com
RETURNS
1213 West Loop North, Suite 190
Houston, Texas 77055
(713) 688-1002
Don’t forget to send your return/exchange via traceable service (UPS, Fed Ex, or USPS delivery confirmation) as we will not be held responsible for merchandise lost/damaged during the return shipping process.
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How do I exchange a gift?
The same policies for returning/exchanging regular merchandise also apply to gifts. In order to return/exchange a gift, please follow the steps below:
- Complete the return/exchange portion of your invoice and include the information in your package. Please make sure to explain why you are returning/exchanging your purchase.
- Peel off the return label on your invoice and affix to the outside of your package. If you no longer have your invoice, please contact us ((877) 688-1002 or customerservice@milkshop.com) to receive a return verification code. Our address is:
Milkshop.com
RETURNS
1213 West Loop North, Suite 190
Houston, Texas 77055
(713) 688-1002
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For security purposes, we recommend sending your return/exchange via traceable service (UPS, Fed Ex or USPS delivery confirmation). We will not be held responsible for merchandise lost/damaged during the return shipping process.
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Once we receive your return/exchange, please allow 7 business days for your return/exchange to be processed and credited. We will notify you once your return/exchange has been fully processed. When we ship your exchange merchandise, you will not be charged a second shipping and handling fee.
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Are any items “FINAL SALE”?
The following items are non-refundable:
- Sale items
- Special order items
- Personalized items
- Bathing suits
- Bath products (lotions, shampoos, brushes, etc).
- Drop ship items (Any item from the following vendors: Airflow Collectibles, Kettler, Like A Bike, and Rolli-Rider).
If you have questions or concerns about the purchase of an item above, please contact customer service at (877) 688-1002 or customerservice@milkshop.com.
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When will my credit card be refunded?
Once we receive your package, please allow 7 business days for your return to be processed and credited. We will notify you once your return/exchange has been fully processed.
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Shipping Information
What are your US shipping options and rates?
Our preferred carrier is FedEx. Please see the table below for details on US shipping options and the associated costs.
| $0 - $150 |
$4.95 |
$14.95 |
$19.95 |
$28.95 |
| $150+ |
$7.95 |
$14.95 |
$19.95 |
$28.95 |
There is an additional $10 surcharge for orders shipped to Alaska, Hawaii or Puerto Rico. There is an addtional $15 drop ship charge for items ordered from Airflow Collectibles, Kettler, Like A Bike, and Rolli-Rider.
We are unable to ship to PO Boxes or APO/FPO Addresses.
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Do you ship internationally?
Yes. We ship to over 60 countries around the globe. To determine the shipping cost, simply add the desired items to your cart and proceed to check-out. The shipping estimate will be provided on the final check-out page. From this page, you may either cancel or proceed with your order. For international shipments, our preferred carrier is FedEx International Priority. Most international shipments are delivered within 3-5 business days.
Your shipment may be subject to import duties and taxes, which are imposed once your package reaches your country. You are responsible for paying additional charges for customs clearance. Please note that we have no control over these charges and therefore cannot predict what they may be. Risk of loss and title for merchandise shipped outside of the United States will pass to the customer upon delivery to FedEx. As the package recepient, you are considered the importer and must comply with all laws and regulations of the destination country.
Please note that all items purchased as a "gift" will still state the original cost of the item on all customs forms as we are required to state the value of the gift directly on the package.
Refused Shipments - Should you decide to refuse any shipments, you are responsible for the original shipping charges plus any additional charges (duties, taxes and/or customs charges) which are incurred on the package. The aforementioned charges apply to both the original and return shipments. These amounts will be subracted from your merchandise refund.
Do not hesitate to contact us directly with any questions or concerns by calling 1-877-688-1002 or emailing customerservice@milkshop.com.
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When will my order arrive?
Following credit card authorization and verification, orders shipped via ground delivery will arrive within approximately 4-9 business days. A business day is considered to be Monday – Friday, excluding holidays. Our orders are filled as promptly as possible, but processing can take up to 48 hours. However, please note that deliveries should still arrive within 9 business days.
Orders shipped via Next Day, 2nd Day, or 3rd Day Express Saver must be placed before noon (12:00 pm CST) in order to ship the same business day - notwithstanding any complications from credit card authorization and verification. Orders placed after noon on Friday will not ship until Monday. Saturday delivery is not available.
The aforementioned delivery estimates do not apply to Hawaii or Alaska. For more information on shipping options and rates to Hawaii and Alaska, please contact customer service at (877) 688-1002 or customerservice@milkshop.com.
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How can I track my order?
After your order has been shipped, you will receive a “shipment confirmation” email. This email will notify you that your credit card has been charged. In addition, this email will contain a link to track your shipment. Simply click on the link, and you will be brought to shipment tracking information on www.milkshop.com.
If you have created a MilkShop account, simply log into your account. (“My Account” is located at the top, right-hand corner of the page). Under “order history”, click on the tracking shipment link.
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My Account
Are there benefits for registering an account?
A Milkshop account helps you expedite the checkout process, save frequently used shipping addresses, review your order history, and track your shipments…..all in one place! Once you sign into your account, you can update all contact information (billing address, shipping addresses, personal profile, etc.)
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How do I register?
At the top, right-hand corner of every page, there is a link to “My Account”. Simply click on “My Account” and you will be prompted to begin registration.
If there are items in your shopping cart, simply proceed to check-out. Upon entering the check-out process, you will be prompted to register for an account. Simply follow the steps for registration, and you will be able to complete your order.
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When do I sign-in?
You can sign into your account at anytime. Simply click on “My Account” at the top, right-hand corner of any page. Or, if you are finished shopping, simple proceed to check-out and you will be prompted to sign-in to your account.
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What if I forgot my password?
Don’t worry if you forgot your password. Simply click on the “My Account” link at the top, right-hand corner of any page. Then, click on the link “Forgot your Password” below the registration. We will provide you with your password hint, and if you still can’t remember your password, we’ll email you a new one. Once you have logged into your account, we recommend changing your password for security purposes. Please note that NO credit card information is stored in your account.
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Contact Us
Call Us:
To place an order or inquire about our merchandise, please call on Monday thru Friday between 9:00 am – 5:00 pm (Central Standard Time). Within the United States, please call (877) 688-1002. International callers should dial (713) 688-1002.
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Email Us:
We are always happy to hear from you. Please don’t hesitate to contact us with questions or concerns at customerservice@milkshop.com.
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Join the Mailing List:
To stay up-to-date on new products and fashion trends, as well as receive discounts on merchandise and shipping, please join our mailing list by entering your email address on the top, right-hand corner of the screen.
For Press inquiries, contact press@milkshop.com
For Vendor inquiries, contact buyer@milkshop.com
Milkshop.com
1213 West Loop North, Suite 190
Houston, Texas 77055
(713) 688-1002
(713) 688-3002 (fax)
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